We charge by the 65 character line, which is universally considered the industry standard for medical/surgical/medico-legal transcription. We add up all the characters (including spaces) that we actually type and then divide by 65 i.e formatted fixed template characters such as headers, footers, pre-defined headings, signature blocks etc. are excluded from the character/line count.
MS Word also provides a fairly accurate means of determining the character/line count per document. If you highlight the physically typed sections of a particular document and then select the Word Count option under Review, noting down the 'Characters (with spaces)' number and then divide this number by 65. This will give you the number of 65 character lines for the document.
Our rate per line (ex GST) is extremely competitive … for a competitive quote, please complete our Request a Quote form under Contact Us and we’ll get back to you within 24 hours. Should you find a cheaper rate from another Australian-based transcription company, then we will try our very best to beat it.
Note: Should you want us to quote our rate (ex GST) per audio minute instead, then we’ll be happy to do so if you can provide us with the anticipated volume in audio minutes and the frequency.
100% Satisfaction Guarantee
Providing high quality and on-time transcription is the fundamental backbone of our business. As such, we take this very seriously. However, should you feel at any time that your returned transcribed documents are not up to the quality that you expect, then PTS will gladly re-edit and not charge you for those documents. This is our commitment and guarantee to you!